kmbrooks's Review of Qwest Phone Service
18th Jun 2008
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
None
Bad Points
Sales people and customer service center poor. Long periods on hold; pricing on bills is confusing to me and find it hard to understand; discontinuing service is extremely difficult to do; this company has not adjusted my bill eventhough I have a legitimate complaint.
General Comments
To start of with I felt I was misinformed about price & promotion details. They told me I would get 3 mos. free if I signed up for long distance with 3-feature package; it turned out there were $45 worth of taxes I had to pay, plus the first month was NOT free, plus it wasn't necessary to sign up for long distance at all to get the package. Also when trying to disconnect my service the line went dead, so then when calling back was told the loyalty dept. was now closed & they couldn't help me. I tried to submit a disconnect request online but there's no way to do it (although I can order a new service anytime, either online or by phone).
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