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- mister magoo's review
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Picture courtesy of Big Brother Fan.
| Quality of service | 1.9/10   |
|---|---|
| Layout of shop | 3.8/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 2/10 |
By mister magoo
on 17th Jun 2008
| Goods purchased & cost | Indesit Dishwasher |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 1/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 mister magoo's recommendation | |
The only good point was that they had the item that i wanted in stock
Terrible customer service.
When the repair man arrived, he didn't have the correct part (the element had burned out), despite me telling the customer services operator when I called precisely what was wrong with the dishwasher.
They just don't listen. They clearly don't care about customer satisfaction. All they want is your money, and as soon as they have that you can forget anything resembling customer service.
My advice is to buy your item somewhere else. We payed through the nose for a service contract for our dishwasher, which has broken down in the first six months of us having it.
We've already had to wait for 4 days for a repairman, who didn't even bring the correct part, despite my telling them what was broken in the dishwasher (the element). Now, I'm told it will be another 10 days before it gets repaired. Frankly, I'll be surprised if it gets done in the next 10 days.
Overall, the customer service person in the call centre was rude and unhelpful, and they don't have enough repairmen available to provide anything approaching a reasonable service. They seem to have a communication problem between customer services and repair men.
Stay away from Comet - they are awful.
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Household Appliances in the 1920s
