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- Smile Internet Banking www.smile.co.uk
- DeeDeeBel's review
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| Ease of Use | 6.6/10   |
|---|---|
| Value for Money | 6.3/10 |
| Reviewer Rating | 6.4/10 |
| Overall Rating | 6.2/10 |
By DeeDeeBel
on 17th Jun 2008
| Used service for | 6 - 12 Months |
|---|---|
| Ease of Use | 8/10 |
| Value for money | 8/10 |
| Overall value | 8/10 |
 DeeDeeBel's recommendation | |
Great telephone service, friendly staff, very easy to set up and transfer payments.
Web-site not very intuitive, difficult to work out how to set up direct debits/standing orders etc.
I changed to Smile about 6 months ago after having very bad experiences with HSBC, and have been really impressed. The response to my request to set up an account was quick, and they made it so easy to transfer my direct debits and standing orders over, as well as providing ready done letters for my HR department to ensure my wages were correctly transferred. I have found the staff on the phone to be very helpful, friendly and understanding, a huge difference to my experiences with other banks. The ethical policy is a major bonus for me too, as is speaking to staff who I can understand, in a call centre in the UK - a rarity it would seem! My only gripe is the website which is not very intuitive - it needs an overhaul, and it needs to be easier to use for setting up direct debits etc. It is quite hard to find your way around, but that's a small price to pay for great customer service and a helpful attitude!
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 0 | 1 |
Total Respect: -1
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