Written on: 17/06/2008 by nonsequitur (1 review written)
Reasonable prices can be negotiated; quality product can be obtained if you make it clear that your expectations are high
Rushed fitting and sales process; some salesmen are better at measuring than others; difficult to have substantive communication with staff except during visits; full amount of purchase is charged immediately in Hong Kong dollars, placing the burden of currency conversion fees on the customer; product may arrive in wrong fabric or size; staff insist made-to-measure product is "bespoke"
The jury is still out on Raja. I went to one of their trunk shows in the US in April and ordered several higher-end ($1000+) suits. My trial suit arrived after about 5 weeks. It is very well executed if slightly snug in the chest (jacket) and waist (trousers) - I have shown the jacket to two trusted local tailors and they were impressed. Unfortunately the suit that arrived was not in any of the fabrics I ordered. I emailed Raja through their site and arranged to see them during their next visit to my area; they replied promptly and promised to remedy the issue.
Two friends attended the same trunk show and received trial suits that do not fit properly. I believe I obtained a better product because my (randomly assigned) salesman took each of my measurements 2 or 3 times, where my friends' salesmen were more cursory. Also, I am not an expert on men's clothing, but I did some research prior to my appointment and specifically requested features like a full floating canvas to impress upon the staff that I am a discerning customer. My trial suit was not shipped by Raja itself but by another HK tailor, perhaps indicating that Raja outsources some of its higher-end product.