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- Jemma84's review
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| Quality of service | 2.3/10   |
|---|---|
| Layout of shop | 4.9/10 |
| Value for Money | 3.4/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.5/10 |
By Jemma84 on 16th Jun 2008
| Goods purchased & cost | Boots, £100 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 3/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Jemma84's recommendation | |
None
Don't do refunds
Terrible customer service
Bought a pair of expensive boots, wore them for 10 minutes at home and they were so painful I took them back the next day. I was told they did not do refunds. I emailed them to suggest that maybe they could make this a bit more obvious in store (there was a sign saying they did not do refunds on sale items, which implied they did refunds on other items to me..). They sent a very rude email back. I then wrote a letter to head office and never received a reply.
I have since been trying to spend the credit I have from the boots, which is difficult as my local office (Cardiff) never seems to have size 5s in the shoes I like!
I also tried to order a pair of shoes via their mail order. 14 days later I rang them up (took ages to get through) as I hadn't received the shoes. They told me that they hadn't been able to locate the shoes anywhere so I couldn't have them. Thanks for letting me know!
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