HSBC Internet Banking www.hsbc.co.uk Review

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HSBC Internet Banking www.hsbc.co.uk
2.1 stars
Average rating for this product is: 2.1 out of 5

From 41 ratings and 68 reviews

Thumb down 37% of users recommend this product

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r8gvb's Review of HSBC Internet Banking www.hsbc.co.uk

15th Jun 2008

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease of Use
    1 stars
  • Used service for
    1 year and over
Good Points

Internet banking service works reasonably well with no glitches to date.


Bad Points

Dreadful mortgage service from mortgage centre and even worse from local branch.


General Comments

Whilst we finally managed to reset our mortgage with HSBC, it was an arduous task. We chased and chased for information and assistance over a period of 7 weeks. Their general level of customer service has been quite appalling and after complaining we received little in the way of comfort that they recognised such.

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