La Redoute Review

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La Redoute
2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 34 reviews

Thumb down 44% of users recommend this product

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patti1's Review of La Redoute

14th Jun 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Nice catalogue featuring nice selection of goods.


Bad Points

Not yet been delivered it seems however they have took payment but I personally was not informed that they haven't actually got the goods to sell?


General Comments

Ordered item of baby clothing for my grandson on 19th May, was assured item was in stock and the order would be processed immediately. 27th May received package containing a new catalogue, a sample packet of Special K breakfast cereal and invoice informing me that goods ordered "TO FOLLOW". Contacted La Redoute Customer Service and was assured that my order was on its way and if not received by 10th June to contact them again as it would be registered as a lost parcel. I contacted them as instructed to say goods not received despite payment being taken from my account on 24th May. They apologised and informed me that a replacement would be dispatched immediately at no extra cost, again assuring me that the item was in stock. I contacted Customer Service today 14th June to enquire when delivery of my new order would be made and they informed me this should be within 7-10 days, I asked to speak to a Manager for clarification of the whereabouts of my goods - a Supervisor phoned me 45 minutes later to say my order was OUT OF STOCK. I requested an immediate refund. I am not happy with the service I received, they took a payment on 24th May but in my opinion they should know if they have the goods or not. If this has happened before then I seriously do not recommend LaRedoute.

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