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- AurigaCrown Car Hire
- Guest.'s review
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| Value for Money | 5.5/10  |
|---|---|
| Reviewer Rating | 4.9/10 |
| Overall Rating | 4.8/10  |
By Guest. on 14th Jun 2008
| Date of hire (month/year) | June 2008 |
|---|---|
| Country & City of hire | Palma de Mallorca |
| Condition of vehicle | Excellent |
| Choice of vehicles | Good |
| Value for money | 10/10 |
| Overall value | 9/10 |
 Guest.'s recommendation | |
New car - 700 km on clock. Clean. All equipment present and correct. Staff were approachable and civilised, and spoke adequate English. Did not have the Peugeot 207 we ordered so we were upgraded to a Ford Focus at no extra cost. Had booked over the Internet and were kindly informed that the 20 euro extra damage waiver was included in the rental. Return was painless (presence of neon vest and triangle were checked). Would definitely use them again.
Email bookings through Website may need telephone follow-up.
We knew about paying for the full tank of petrol in advance but since we had booked the car for ten days it was not a problem.
We knew they needed a credit card impression but were unaware of their policy that we could not pay cash.
We booked through their Website and when no reply was received after several days, we called them. The person answereng the telephone could not find our Email but made a booking on the spot and Emailed us the confirmation. We Emailed a reply concerning a minor error but had to call again when no response was forthcoming. Received confirmation of correction a few minutes after putting down the phone.
This company had the longest queues at Palma airport so they must be popular. Would suggest they take on more staff.
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