Toucan www.toucan.com Review

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Toucan www.toucan.com
0.8 stars
Average rating for this product is: 0.8 out of 5

From 9 ratings and 161 reviews

Thumb down 11% of users recommend this product

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stevemilbourne's Review of Toucan www.toucan.com

13th Jun 2008

Overall Rating

0.5 stars
  • Value for money
    3 stars
  • Customer Service
    0 stars
  • Reliability
    1 stars
  • Speed Consistency
    1 stars
Good Points

Solid connection and can be cheap


Bad Points

Slow speeds


General Comments

I've been with Toucan for over 2 years. Yesterday I'd had enough of the line speeds and decided to move provider. Phoned up to be told that I was still under a 12 month contract. It seems when I phoned up to leave in November last year the price incentive they gave me was part of a 12 month contract. Its a shame they they didn't mention it at the time as far as I can remember and when I asked them "Is this part of a contract?" they said no. I've no written proof that I'm under contract, no recorded phone call and no emails it seems. Their response is that its logged down on their database.

So I have been sold a contract without them making me aware I personally feel. I do not recommend Toucan

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