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- lalhollis's review
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| Flight on time? | 5.8/10   |
|---|---|
| Customer service | 4.5/10 |
| Comfort on flight | 4.9/10 |
| Quality of food | 4.2/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 4.3/10 |
| Overall Rating | 4.1/10 |
By lalhollis on 12th Jun 2008
| Flight Date | June 2008 |
|---|---|
| Flight From - To | UK Heathrow-Edinburgh |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 lalhollis's recommendation | |
Staff at Edinburgh helpful and cheerful. I am registered disabled and my wheelchair is packed as luggage so need to use their service to gate.
Some of the staff at Heathrow were extremely unhelpful. Although I had just arrived from a flight from LA, I was told to wait on a metal seat outside their office for 2 and a quarter hours until they took me to the gate. When I said I needed restrooms and perhaps a drink they said they were available at the other side of the arrival hall and upstairs. Why did they think I needed a wheelchair?
It is hard enough travelling when disabled without dealing with a limited number of unpleasant staff. Although my ankle is pinned and unstable and I can only walk with great pain, I made my own way, very slowly, with my husband's help and with stops on any chairs available to their departure lounge rather than feel I was obliged to use their wheelchair assistance. Heaven help anyone who has no choice but to wait at their boring facilities for those with special needs. What is it with Heathrow?
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