dalesop's Review of Abbey Current Account
12th Jun 2008
Overall Rating
- Customer Service
- Ease of use
Branch staff are good.
Bad Points
Their call centres.
General Comments
I've had nothing but problems trying to get a replacement card sent as my old one expired on 31 May. For some reason, someone within Abbey changed my address to one that I have never heard of, and my new card was sent there. Their call centres are shocking. I used to be so pleased with the service from Abbey, especially as they seemed to have British call centres. Now they're outsourced, and I'm not being funny, but trying to get a simple thing like a new card issued has caused so much stress. I ended up having to travel 20 miles to my 'local' branch to speak to someone who can actually understand and help me. The branch staff are always very accommodating.
On top of this, their systems are always breaking down, making it really embarrassing when trying to pay for things and the payment being rejected because of 'technical problems'.
My money's safer under the matress in my opinion!
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