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- MrAngry1972's review
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| Customer service | 6.5/10  |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 4.6/10 |
By MrAngry1972 on 12th Jun 2008
| Customer service | 4/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 0/10 |
| Overall value | 0/10 |
 MrAngry1972's recommendation | |
The call centre staff are friendly and polite.
Everything else.
I had a situation where I knew a payment would go out on a Monday. On the Friday I called cater Allen to pay an instant payment over the phone with my debit card. Most banks do this. Not Cater Allen!
I was advised I could do a Chaps payment from my current account at a cost of £25. I figured paying £25 is better than paying £30. On the Monday I informed Cater Allen that I was making a Chaps payment and to put a note on the system. I did the transaction and thought all was well.
Even though the money went in on the same banking day Cater Allen bounced it and charged me £30.
I called them up to see if the could waive it and they couldnt. So now I'm £55 down for trying to do the right thing. They are inflexible and charge too much for very little service. Nothing beats being able to walk into a real bricks and mortar bank. Online banking is fine for some things but 100% online banking is a handicap.
I would not recommend Cater Allen.
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