cater allen business bank account review

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Average Ratings
Customer service6.5/10
Value for Money5/10
Overall rating4.6/10
45% Recommended5 out of 11 Reviews

Review of Cater Allen Business Bank Account

  • Review 1 of 11

By MrAngry1972 on 12th Jun 2008

MrAngry1972's Ratings
Customer service4/10
Banked with company1 year and over
Value for money0/10
Overall value0/10
no MrAngry1972's recommendation

Good Points

The call centre staff are friendly and polite.

Bad Points

Everything else.

General Comments

I had a situation where I knew a payment would go out on a Monday. On the Friday I called cater Allen to pay an instant payment over the phone with my debit card. Most banks do this. Not Cater Allen!
I was advised I could do a Chaps payment from my current account at a cost of £25. I figured paying £25 is better than paying £30. On the Monday I informed Cater Allen that I was making a Chaps payment and to put a note on the system. I did the transaction and thought all was well.
Even though the money went in on the same banking day Cater Allen bounced it and charged me £30.
I called them up to see if the could waive it and they couldnt. So now I'm £55 down for trying to do the right thing. They are inflexible and charge too much for very little service. Nothing beats being able to walk into a real bricks and mortar bank. Online banking is fine for some things but 100% online banking is a handicap.
I would not recommend Cater Allen.

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