Cater Allen Business Bank Account Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 0 ratings and 17 reviews

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MrAngry1972's Review of Cater Allen Business Bank Account

Overall Rating

0 stars
  • Value for money
    0 stars
  • Banked with company
    1 year and over
  • Customer service
    2 stars
Good Points

The call centre staff are friendly and polite.


Bad Points

Everything else.


General Comments

I had a situation where I knew a payment would go out on a Monday. On the Friday I called cater Allen to pay an instant payment over the phone with my debit card. Most banks do this. Not Cater Allen!
I was advised I could do a Chaps payment from my current account at a cost of £25. I figured paying £25 is better than paying £30. On the Monday I informed Cater Allen that I was making a Chaps payment and to put a note on the system. I did the transaction and thought all was well.
Even though the money went in on the same banking day Cater Allen bounced it and charged me £30.
I called them up to see if the could waive it and they couldnt. So now I'm £55 down for trying to do the right thing. They are inflexible and charge too much for very little service. Nothing beats being able to walk into a real bricks and mortar bank. Online banking is fine for some things but 100% online banking is a handicap.
I would not recommend Cater Allen.


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