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- Marks and Spencer Pet Insurance
- dolphins1's review
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| Customer service | 5.2/10   |
|---|---|
| Value for Money | 3.8/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.8/10 |
By dolphins1 on 12th Jun 2008
| Have you made a claim? | Yes |
|---|---|
| Customer service | 7/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 dolphins1's recommendation | |
None anymore.
Extortionate price increases. Customer service operator who sounds like never completed his education.
I unfortunately have claimed several times, as my Labrador has hip and elbow displasia diagnosed at 9 months old, my monthly payments were £12 in first year, the best price for cover I could find, then jumped to £22 last year which was fair enough we had claimed quite a bit, now £28 month, with £70 excess not £50 was previous my dog is only just 2 yrs old, I do not like, or feel comfortable with new underwriters and the claim form is no longer simple, very complicated, but they ve got me where they want me as I have no choice but to stay with them, I m worried for future years.
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