Marks and Spencer Pet Insurance Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 70 reviews

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dolphins1's Review of Marks and Spencer Pet Insurance

12th Jun 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Customer service
    3.5 stars
  • Have you made a claim?
    Yes
Good Points

None anymore.


Bad Points

Extortionate price increases. Customer service operator who sounds like never completed his education.


General Comments

I unfortunately have claimed several times, as my Labrador has hip and elbow displasia diagnosed at 9 months old, my monthly payments were £12 in first year, the best price for cover I could find, then jumped to £22 last year which was fair enough we had claimed quite a bit, now £28 month, with £70 excess not £50 was previous my dog is only just 2 yrs old, I do not like, or feel comfortable with new underwriters and the claim form is no longer simple, very complicated, but they ve got me where they want me as I have no choice but to stay with them, I m worried for future years.

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