Guest's Review of Attitude Clothing
10th Jun 2008
Overall Rating
- Value for money
Awesome clothes and fast delivery when they have the item in stock.
General Comments
Terrible customer service!
I placed an order, waited for a month, didn't receive it so got in touch with them. They had sold out of one item I ordered and stopped selling the other altogether, and hadn't even considered getting in touch with me to let me know!
So as far as I could tell, they were going to let the order stand indefinitely, even though they couldn't honour it
So yeah, bad service.
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Members' Comments onGuest's Review
Claire attitude on 1st Aug 2008
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I work for Attitude Clothing and just wanted ensure that you are aware that since we started in 1996 we have always sold both from stock as well as accepting back orders, this way we can offer customers a wider selection of merch. Generally we receive stock top-ups within 1 to 2 weeks and so are able to fulfill back orders within a reasonable time-scale, however sometimes it can take longer. It is unlikely that all mail order / online companies are able to fulfill orders within anticipated time-scales 100% of the time - though we try our best! I would be interested to hear more about your experience regarding the customer service you received as we are a small but dedicated team here, and we make a point of resolving matters as quickly as possible. If you would like me to look into the problem you had further, please feel free to contact me (Claire) at enquiries@attitudeclothing.co.uk and I will be more than happy to help.