Vonage www.vonage.com Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 21 reviews

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Triss's Review of Vonage www.vonage.com

9th Jun 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Ease of Set Up
    0.5 stars
  • Connection
    0.5 stars
  • Free
    No, it's a monthly subscription
  • Voice Clarity
    0.5 stars
Good Points

Polite customer service but not 24/7 as seen on web/ ads. Cancellation department mon-fri take a long time to answer your call


Bad Points

the system kept shutting down - the router needed at least 4hrs off before reconnecting then only 2 or 3 days before the whole thing became volatile again. ultimately after weeks of this the system would only give either internet or phone.


General Comments

I waited over 15 mins to talk to advisor especially long wait to talk to cancellation department. if you need to cancel do it at least 2 days before payment due as they will charge you for the next months rental even if you have spoken to them and had notes put on account etc. lots of money spent on engineer to set up then put right then change back to conventional system. if you don't want hassle then I advise you not to use Vonage - their people are very nice but the system is poor.Finally just totally frustrated with the whole system, so if you want to keep your sanity and not be overcharged for it just don't go there.

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