Emporio www.emporiohome.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 1 rating and 4 reviews

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Guest's Review of Emporio www.emporiohome.co.uk

9th Jun 2008

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    sofa - 1400
  • Layout of shop
    1.5 stars
Good Points

Lots of choice of fabric for sofas.


Bad Points

Customer service.


General Comments

After ordering my sofa, i was told that it would be delivered in 6-8 weeks (or maybe sooner!).8 weeks went by and i went back to ask where my sofa was. They said that that particular sofa takes 10 weeks - obviously i was told otherwise, but that woman has now left the company.

2 more weeks went by and still no sofa. After being told that the sofa will be ready again and delays due to a missing 'leg' or one missing 'cushion', I rang and they said the sofa was ready and waiting to be delivered. The woman on the phone was patronizing and said 'oh aren't you lucky - your sofa is now ready and all the parts are there' - after 15 weeks, i would hardly think of myself as 'lucky'.

Anyway it got to the day - and they delivered on time - 1 point for them - yay. However, after being told that all parts of the sofa were there - the sofa was delivered without one part! so i now have half a sofa. and i am still waiting for the other half......

watch this space...

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