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| Quality of service | 3.3/10   |
|---|---|
| Layout of shop | 4.8/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 4.6/10 |
By Guest. on 9th Jun 2008
| Goods purchased & cost | sofa - 1400 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 3/10 |
| Value for money | 3/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Lots of choice of fabric for sofas.
Customer service.
After ordering my sofa, i was told that it would be delivered in 6-8 weeks (or maybe sooner!).8 weeks went by and i went back to ask where my sofa was. They said that that particular sofa takes 10 weeks - obviously i was told otherwise, but that woman has now left the company.
2 more weeks went by and still no sofa.
After being told that the sofa will be ready again and delays due to a missing 'leg' or one missing 'cushion', I rang and they said the sofa was ready and waiting to be delivered. The woman on the phone was patronizing and said 'oh aren't you lucky - your sofa is now ready and all the parts are there' - after 15 weeks, i would hardly think of myself as 'lucky'.
Anyway it got to the day - and they delivered on time - 1 point for them - yay. However, after being told that all parts of the sofa were there - the sofa was delivered without one part! so i now have half a sofa. and i am still waiting for the other half......
watch this space...
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