void999's Review of Easyspace www.easyspace.com
7th Jun 2008
Overall Rating
- Value for money
- Content
None at all in my experience.
General Comments
I have been with easyspace for 10years... the service has always been poor for me I feel.
I was contacted by Easyspace sales man yesterday at about 4pm.
He said the bandwidth on my website had been reached (hard to believe as it is only the 6th of the month) - he said I needed to upgrade. I paid £190 via CC. He said my website would be moved over to a much faster and more stable server.
I explained that the website was my livelyhood and I needed it to be stable.
He said that he would have a copy made of my existing site and have it moved to the new server, he stated that this would take no more than ONE HOUR!
SINCE THEN MY WEBSITE HAS BEEN DOWN FOR 16+ HOURS! what makes it even worse is that their holding page is displaying links to my competitors.
I WHOIS 'd my URL and since yesterday they have changed ALL the contact details to Easyspace it seems!
LACK OF SUPPORT - trying to contact their support, has been difficult for me.
RAISED TICKETS - no one has even had the courtesy to get back to me.
ONLINE CHAT HELP - is never 'online'
TELEPHONE - not available after 5.30pm (mon to fri)
AND their salesman knowing this set all the changes into action just before they all went home for the weekend on friday with no support to help me I feel.
I have spent the last 10 years building up my business and to see it being ruined this way is soul destroying for me.
This is having a devastating effect on me and my business.
Unless it is rectified urgently my business faces ruin I feel.
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On average, people found this review very helpful
Members' Comments onvoid999's Review
birdstamper on 13th Jul 2008
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I found this review helpful because...I have also been with EasySpace for about 10 years, and had a similar phone call (message left) at about 4:15pm about exceeding bandwidth limits. I raised a ticket and soon got the response that "In case of high bandwidth issue and the site would be taken down soon" and that I should call support Mon-Fri 9-17:30. I'm looking around for a cheaper package with no bandwidth restrictions.