- Review Centre
- Travel
- Travel Services
- Tour Operators
- Thomson Holidays
- jackinothappy's review
Have a picture of Thomson Holidays?, please send it to us.
Picture courtesy of Joe.
| Customer Service | 3.2/10   |
|---|---|
| Value for Money | 4.6/10 |
| Reviewer Rating | 3.7/10 |
| Overall Rating | 3.6/10 |
By jackinothappy on 6th Jun 2008
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 jackinothappy's recommendation | |
Tried to book online a hotel but when I clicked on the pay button a message came up 'Sorry your request cannot be processed at this time' I rang customer services they told me to keep trying, I did but still nothing so tried to book on the telephone but my card failed! I rang my bank in which they informed me Thomson had taken all my money out of my account leaving me overdrawn, four payments of £473 and still I had no holiday, no email or confirmation from Thomson or any online message saying any of these payments had been taken from my account. It is now 2 weeks later after 7 hours of telephone calls I now have my money back but still no holiday bearing in mind my friend booked the hotel we chose and now it is fully booked and I cant get in even though the cost of the hotel was £473 and Thomson took four amounts of £473 from my bank when the hotel was available. But still no holiday! To make matters worse after writing to Thomson Concerns and Errors dept I telephoned them today (got through after 3hours) Customers Services are a joke in my opinion! I book several holidays a year with Holiday Rooms Direct with no problems whatsoever but made a big mistake and this time tried to book through the worst possible travel agency Thomson Holidays.....I would Stay clear!
Important, please be aware that:
jackinothappy's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
