Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

Thumb down 23% of users recommend this product

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kesy's Review of Empire Direct www.empiredirect.co.uk

6th Jun 2008

Overall Rating

0 stars
  • Value for money
    3.5 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    Freezer, £210
  • Customer Service
    0 stars
Good Points

Low price.


Bad Points

Poor customer service.


General Comments

Bought a freezer from Empire Direct due to good price. First unit was badly damaged during transport hence delivery was refused and sent back. Replacement delivery promised for 2 weeks time.

When nothing had arrived on the promised date, rang them only to be told that they had no stock. No communication, no explanation!

Now 1 week on I am still fighting to get a refund. Unbelievable!!

Having now wasted 2 days off work because of these people, a 5% saving on a £200 item is not worth it. I recommend you go elsewhere.

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