Guest's Review of Virgin www.virgin.net
5th Jun 2008
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Customer service staff friendly
Bad Points
Slow speed, unreliable connection for me, nothing done about complaints in my opinion.
General Comments
I pay for an 8mb service and received about 0.2mbps for the first few months (when I got any connection). This has improved to around 2mbps recently however I'm still paying for an 8meg service, I receive no response when I inquire about whether I could pay for the 2meg package instead as that's what I'm receiving. Customer services are friendly but ultimately don't solve the problem I find (tried to blame slow speed on house hold appliances etc.)
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