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| Value for Money | 2.6/10  |
|---|---|
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2.5/10  |
By Guest. on 3rd Jun 2008
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 Guest.'s recommendation | |
Virgin Active are a total disgrace to the Virgin brand. I am going to write to Watchdog about them as they seem to be getting away with treating their customers appallingly. I have contacted Trading Standards over them as well and they have said that they have had many complaints about contracts and how misleading they are. I am currently pursuing a refund for the amount of time they have taken to sort out a refund - which they had promised, but now have refused to honour. Again, like some of the other reviewers they used the old tricks of passing us onto different people and never calling back - it is a disgrace and one they should not be able to get away with. I urge you also to write to watchdog as it is about time companies like these learn to take responsibility for their poor customer service. It is so disappointing to write negative reviews about a company (Virgin) which I used to hold in high regard. By the way, we were let out of our 12 month contract because we were misled over the Freeze option (they did not inform us that you have to pay the full amount as well as the freeze payment at the end of the contract). So do not give up and write to the Operations Team at Virgin Active Office in Milton Keynes.
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