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- Enterprised's review
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Picture courtesy of The Big Daddy.
| Reviewer Rating | 1.5/10  |
|---|---|
| Overall Rating | 1.8/10  |
By Enterprised on 31st May 2008
| Channel Type | Shopping |
|---|---|
| Best Program | Electrical/ home products |
| Overall value | 2/10 |
 Enterprised's recommendation | |
Innovative products, often at competitive prices.
They occasionally offer free postage and packing, which can make your purchases even more of a bargain.
Generally good, professional and interesting presenters, apart from one or two irritating, repetitive and screechy types.
Part of the fun is watching some of the owners of the companys whose products they sell, when they are allowed to do their own presentations.
They can go from mildly eccentric to as mad as a box of frogs, frequently interrupting the presenters and launching off on their own ego trip. Hilarious! Can be considerably more entertaining than watching other reality crap on TV.
Try to order online if you can.
Customer Service (and I use the term lightly) is appalling, as you get routed through to India, where you can wait 20 minutes at a time to get through to some poor babbling soul, who is usually determined to stick to the script and appears unable to answer the simplest of questions constructively.
They have to check with the studio in Birmingham for information that should already be on their systems - and that can leave you waiting for another 10 minutes on an 08700 number.
I've been given nonsensical addresses with invalid post codes for returning items - only to be advised I should listen to what I'm being told, when I complained about the gibberish.
Luckily I've got a good sense of humour, which you certainly need with their Indian call centre.
But this is no way to run a company if they want satisfied customers.
Essentially good products let down badly by reliance on what i believe to be an Indian call centre.
In my opinion the emphasis is on getting your money - NOT on Customer Satisfaction.
Because of the obvious language barrier, call centre staff often struggle to comprehend your questions and find it difficult to empathise with customers.
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