First Alternative Car Insurance Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 12 reviews

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CJYoung's Review of First Alternative Car Insurance

30th May 2008

Overall Rating

0.5 stars
  • Value for money
    3.5 stars
  • Reason for going with this company
    Specialise in my Needs
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Elephant.co.uk
Good Points

Competitive premium.


Bad Points

Poor customer service, 'approved repairers' are not up to much.


General Comments

I had to make my first ever (non-windscreen) motoring claim in December 2007 and I don't think I could have picked a worse insurance company to do it through. First Alternative have failed to impress me and the claim is still unsettled. I have been contacted twice in six months about my claim and the second of those was only because I had a rant at them on the phone. Furthermore, their 'approved repairer' did a poor job of fixing my car (it's still not right) and 'delivered' it back to me by driving it from Newbury to Reading without my consent.

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