DFS Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Guest's Review of DFS

30th May 2008

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    1700
  • Layout of shop
    2 stars
Good Points

The adverts are good. Also seeing the back of my 2 year old DFS sofa as it went to the tip.


Bad Points

Cheap quality. Bad after sales care.


General Comments

Moving in to our new home strapped for cash we decided DFS interest free credit was the way to go big mistake. After looking round we fell in love with a Linda Barker design leather sofa so after paying £1700 and an additional £250 call out leather match all singing and dancing repair man, which i hadn't hoped to use. Well 3 months after our sofa arrived the leather started cracking on the chair i called DFS who sent out the repair man ,only to be told it was general wear and tear,after 3 months! Anyhow the next call out was because the frame had collapsed again the repair man came took the sofa away and repaired it. Next call out was for another collapsed frame on the 2 seater,i asked for the whole sofa to be changed but only repair was offered so again i was left with no option but to let them repair it,the answer to the collapsed frame was it could have been dropped in transit my fault? My last call out was because the leather was cracking and what can only be described as rubbing off, the answer to the call was yours 2 year warranty is up. So to sum it all up i was left with a shabby looking 2year old sofa set that cost the bargain price of £1700. So it cost me £850 for each year used good value i think not. So next time you see the adverts and are sold on the idea of interest free credit,you might as well get one from Argos because I can assure you the quality is probably better than mine and will probably not end up in the skip after 2 years.

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