unsatisfiedtiscalicustomer's Review of HomeChoice
29th May 2008
Overall Rating
- Value for money
- Customer Service
- Time Service UsedOver 1 Year
- Features
-Fast Internet Broadband
-Phone and Internet connected
Bad Points
-POOR customer service
-Faulty hardware for TV
-Pixelation
-Errors
General Comments
Tiscali TV hasn't been working for us for four weeks. I have been missing my favourite show, I'd Do Anything and thank God for BBC I-Player. If it wasn't for that, I don't think I would be sane now.
Four weeks is an extremely long time and the responses have not been to the point. Ever since Tiscali took over from Homechoice, we have been overcharged, it takes longer to get through to the customer support department and the responses have been very vague. So vague that the things to do such as "rebooting your box" and "how to select channels" are not even relevant to my question!
I am absolutely furious that Tiscali have taken over...where is HOMECHOICE when you need it?!
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