Guest's Review of Directline Holidays www.directline-holidays.co.uk
29th May 2008
Overall Rating
- Value for money
- Ease Of Navigation
None in my experience.
Bad Points
Was not happy with communication, I cannot get through on the phone and no reply to emails as far as I am concerned.
General Comments
We booked a holiday and someone canceled the charge was £172.00 which we phoned to pay, we were then advised we had no money outstanding on the account and may they would contact us regarding a refund on money overpaid. Then another call two days later asking for over £500 pound. We asked to speak to supervisor, she was unavailable but she would call us back, that was over a week ago and despite numerous calls and emails they have not yet as far as I am aware contacted us as when we call we get cut off. We go on holidays in less than 3 weeks and have paid over £1000 already on the holiday and the matter has not yet been resolved. We did today receive a call from payments department asking now for £340. We explained the situation and told them we will pay the original £172 fee but this department cannot sort out, and they could not put us through to supervisor as she was unavailable again. What are we to do in this situation?
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