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| Quality of service | 2.5/10   |
|---|---|
| Layout of shop | 6.2/10 |
| Value for Money | 3.8/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.5/10 |
By Guest. on 28th May 2008
| Goods purchased & cost | Taps £200 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 9/10 |
| Value for money | 3/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Good products in the shop
Really bad customer service, especially considering the price of their products. I wont use them again, although I'm about to renovate another property.
Having gone over budget, due to plumbing difficulties, on our bathroom we decided to return our luxury taps. Having checked with the store in Wimbledon that a returns policy existed they assured us that we'd be fine. When I handed the taps over one of the boxes had minor damage. The sales assistant said she was sure it would be ok, and that if I didn't hear back from them within 5 days the refund would be paid. On hearing nothing and receiving nothing I called twice over the next 2 weeks and was assured the money was on it's way. Three months later I check my account and nothing showed from them. I called and the taps never left the shop for the warehouse. Bathstore are refusing to pay us back because of one tiny box defect. They were unbelievably dismissive and unapologetic, even after keeping me in the dark for 3 months. Good choice of products, shame about the service.
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