Bosch SHU66C Review

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Bosch SHU66C
1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 7 reviews

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Roseville California's Review of Bosch SHU66C Dishwasher

2nd Feb 2004

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Quiet


Bad Points

Control panel didn't work at all on the first one. The second one heats the water too hot, causing the detergent to suds, and not giving a clean rinse. Dishes are ruined.


General Comments

I have Bosch model SHU66C, paid $1000 for it and absolutely hate it, not to mention they have the worst customer service on the planet.

The first dishwasher didn't heat the water at all, and the two technicians told me it was because of the way the house was plumbed. The dealer took it back, replaced the control panel, and sold it as used.

They ordered a second one, which did have hot water...so it was not my plumbing. However, this one heats the water too hot (and it's programmed for the lowest hot water setting). It causes the detergent to suds, even through the rinse cycle. All my dishes have a baked-on suds residue that I can't get off.

I have worked with the Bosch N.A. Northwest Service Mgr. for the past 6 months to get resolution. I wanted them to take it back (dealer won't take it back as they already ate the cost of the first one, since Bosch didn't pay for the problem.) They have decided not to do anything, and left me a rude message saying I don't know how to use my dishwasher.

Bosch is not concerned about having satisfied customers. I will never buy another Bosch appliance just based on the terrible customer service, and I definitely do not recommend their dishwasher.

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Members' Comments onRoseville California's Review

  • hfs9s8 on 7th Feb 2004

    I too have had problems with Bosch. I bought a SHY56AuC114 in November of 2003 for $1000. After 6 weeks it stopped working. A service rep came to repair the unit and he fried the panel. Then I was told that the part was on backorder and they did not have an anticipated delivery date. After much conversation with the dealer they came and replaced the unit. Low and behold, six weeks later it does not work again. I called Bosch and they were rude and offered no help. I too will never buy another Bosch appliance.

  • Ten S Gal Rank: Corporal on 24th Feb 2004

    And, add me as a VERY UNSATISFIED BOSCH customer. I also had two models -- first one lasted 60 days (from Nov. 2003 - Jan 2004), next one 30 (from Jan 2004 - Feb 2004). I was able to get a refund from the retailer from whom it was purchased and they are picking it up within a week. In both instances mine just QUIT WORKING! I am now on to Miele #894SCI. Had a Bosch SHY66C06UC. I have made a comment re this on this website--but, it is has not posted.

  • vmoreno4 on 3rd Feb 2005

    For the price I paid, I was expecting much more. Our Bosch stainless has the worst cleaning performance of any dishwasher I've ever owned. There is a white, chalky residue all over everything, including the dishwasher. After the first 6 months, the shop sent the repair tech out and he said it was the fault of our:
    - Plumbing - (too long of a distance from water heater to dishwasher)
    - Detergent (using too much)
    - Rinse Agent (using wrong amount)

    Well... we have tried everything he suggested and NOTHING has helped.

    I am so sorry I bought this dishwasher and I will NEVER buy another Bosch again.