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- santhoshkt's review
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| Customer Service | 0.6/10   |
|---|---|
| Features | 1.6/10 |
| Value for Money | 1.1/10 |
| Overall rating | 0.8/10 |
By santhoshkt on 27th May 2008
| Time Service Used | 1 - 6 Months |
|---|---|
| Customer Service | 2/10 |
| Features | 2/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 santhoshkt's recommendation | |
IPL was not available anywhere else.
30 days not notice for 30 days viewing
I did not have any problem to get setanta sports to watch IPL from game one. Yesterday morning at around 08:30 I rang their customer services to cancel the subscription knowing full well that I will get the subscription terminated after 30 days. When I go through and told the person that I wanted to cancel subscription, I was told that the call has to dealt by the Loyalty department and they are open only after 9 AM and they do not have a direct number and hence I have to call to the customer services and they will put me through.
I rang then again just after 9 AM and told them I want to cancel the subscription and I was transferred to loyalty department where I had to listen to pre-recorded adverts ( on 08700 number ) of setanta for about 13 minutes before I could talk to a person.
There person asked me the reason for cancellation. I replied saying I was interested only in IPL and hence I'm cancelling. Immediately , I was offered half price 3 months offer saying there is more cricket coming next month. I replied saying I'm not interested. Then came the bolt out of the blue. I was then told I cannot cancel subscription over the phone and have to give it in writing. I'm told that it will take 30 days from the time they receive my letter. I have just posted them the letter to cancel the subscription.
Santhosh
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