hisnameisrob's Review of Lazybone www.lazyboneuk.com
26th May 2008
Overall Rating
- Value for money
- DeliveryA few weeks late
- Quality of website
- Goods purchased & cost2 Pairs Heated socks, £35
- Customer Service
Terrible customer service.
General Comments
Lazybone is a very bad company to deal with. We ordered two items which we were unhappy with and knew we had the legal right to return them for a full refund. Lazybone's website says, contrary to direct selling regulations, that you MUST get a return authorisation code from them before you can return things. They would not answer or return our phone calls (answer machine) or emails.
We sent them an official looking letter by registered post which was replied to with "permission" to return the items but after waiting over a month for our refund we had to get Trading Standards involved to get our money back.
I would strongly recommend not using this company.
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