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- hisnameisrob's review
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| Customer Service | 2/10   |
|---|---|
| Quality of website | 4.7/10 |
| Value for Money | 2.9/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3/10 |
By hisnameisrob
on 26th May 2008
| Goods purchased & cost | 2 Pairs Heated socks, £35 |
|---|---|
| Delivery | A few weeks late |
| Customer Service | 0/10 |
| Quality of website | 3/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 hisnameisrob's recommendation | |
Terrible customer service.
Lazybone is a very bad company to deal with. We ordered two items which we were unhappy with and knew we had the legal right to return them for a full refund. Lazybone's website says, contrary to direct selling regulations, that you MUST get a return authorisation code from them before you can return things. They would not answer or return our phone calls (answer machine) or emails.
We sent them an official looking letter by registered post which was replied to with "permission" to return the items but after waiting over a month for our refund we had to get Trading Standards involved to get our money back.
I would strongly recommend not using this company.
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