Mediachase IBN 4.5 Help Desk Review

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4.5 stars
Average rating for this product is: 4.5 out of 5

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rnc's Review of Mediachase IBN 4.5 Help Desk

23rd May 2008

Overall Rating

4 stars
  • Value for money
    4.5 stars
  • Ease of Set Up
    2.5 stars
  • Time Software Used
    6 - 12 Months
  • Ease of Use
    2.5 stars
Bad Points

However, the downside of all these features is that the UI and interface is complex and clunky at times. It'll take some to get used to all the features.


General Comments

Excellent desktop client and instant messaging among internal and external users. Comprehensive business logic and work flow and top notch issues and help desk tracking. If you want project management and help desk features, this has nearly everything you need.
Once you get around the complexities of the IBN, it's a great overall product. After some initial training and hands-on use, it has become our virtual daily bread around the office.

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