Abbey National Telephone Banking Review

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captainmoney's Review of Abbey National Telephone Banking

Overall Rating

0 stars
    • Customer Service
      0 stars
    Good Points

    None now.


    Bad Points

    Terrible service - couldn't care less. Everything you need to do is hard work.


    General Comments

    I have banked with Abbey for years and am now gradually moving my money over to first direct. The telephone service is dreadful, if you need something done there is ALWAYS some problem, some reason why it can't be done over the phone. It is bureaucratic, unresponsive and no one knows what anybody else is doing. Appalling, it has got worse in the last couple of years as others have pointed out.

    Abbey National is a simple way to experience new heights of frustration, annoyance and rocketing blood pressure that you didn't think possible.


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    Members' Comments oncaptainmoney's Review

    • shepps on 26th Aug 2008

      We banked with them for over 15 years and have now also moved to First Direct, who are superb. Even today, a good few months after moving from Abbey, I've tried to call them as I have a few questions about finally closing my account - can I get through? Can I get past the lady asking me for my card number? No! They are useless and my story appears to be a common one.

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