abbey national telephone banking review

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Customer Service	0.3/10
Reviewer Rating	0.5/10
Overall Rating	0.8/10

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Review of Abbey National Telephone Banking

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By captainmoney on 23rd May 2008

captainmoney's Ratings

Customer Service	0/10
Overall value	0/10
captainmoney's recommendation

Good Points

None now.

Bad Points

Terrible service - couldn't care less. Everything you need to do is hard work.

General Comments

I have banked with Abbey for years and am now gradually moving my money over to first direct. The telephone service is dreadful, if you need something done there is ALWAYS some problem, some reason why it can't be done over the phone. It is bureaucratic, unresponsive and no one knows what anybody else is doing. Appalling, it has got worse in the last couple of years as others have pointed out.

Abbey National is a simple way to experience new heights of frustration, annoyance and rocketing blood pressure that you didn't think possible.

1 Comment on Review by captainmoney for Abbey National Telephone Banking

1. shepps on 26th Aug 2008

   We banked with them for over 15 years and have now also moved to First Direct, who are superb. Even today, a good few months after moving from Abbey, I've tried to call them as I have a few questions about finally closing my account - can I get through? Can I get past the lady asking me for my card number? No! They are useless and my story appears to be a common one.

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