abbey business accounts review

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Average Ratings

Customer service	2.2/10
Value for Money	2.6/10
Overall rating	3.1/10

20% Recommended2 out of 10 Reviews

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By Guest. on 23rd May 2008

Guest.'s Ratings

Customer service	2/10
Banked with company	1 year and over
Value for money	1/10
Overall value	1/10
Guest.'s recommendation

Good Points

Bad Points

Customer service is not good enough, some reps have no idea what they are doing
complaints department is not capable to deal with your complaint effectivly.

General Comments

Do not use this bank otherwise you would put yourself at risk not being able to get your debit card in time (i've been waiting for my replacement for more than 3 weeks and it has not arrived yet). Reason - backlog.
Every second customer service rep appears to me not knowing what they are doing. Last week I ve been refused to move money around due someone asking me security questions from 2 years old not valid document. No appologies have been recieved, issue is being investigated.
My mark 2 or 3 out of 10

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