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| Customer Service | 3.5/10   |
|---|---|
| Quality of website | 3.9/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 2.6/10 |
| Overall Rating | 2.8/10 |
By EmmaEl on 22nd May 2008
| Goods purchased & cost | Xmas items etc |
|---|---|
| Delivery | Still waiting |
| Customer Service | 0/10 |
| Quality of website | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 EmmaEl's recommendation | |
None.
Everything!
To make Christmas easier I ordered some gifts and wrapping paper, cards, tags etc from the catalogue.
None of the items showed up and I ended up having to go shopping at the last minute (not great with a 1 and a 2 year old!). I told them not to bother with the order as it was too late now.
You can imagine my annoyance when in February they sent me a FINAL reminder for the order and had charged me £50 in late payment charges! Whhaaaat! I eventually got through and they told me to "ignore all the letters and that my account was clear as I had never received any goods from them".
That would be fine except ... They have put details of Late payments and money owed on my Experiean CREDIT REPORT! I am fuming and they still haven € t updated it and I can never get through.
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