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| Customer service | 2.6/10   |
|---|---|
| Value for Money | 2.4/10 |
| Reviewer Rating | 2.1/10 |
| Overall Rating | 2.1/10 |
By Guest. on 22nd May 2008
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 1/10 |
| Value for money | 1/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
After a year or so of absolutely fine service, then suddenly decided to hike my interest rate up from 14.9% to 26.4% over a period of six months. When I complained, I was told that the interest rates were at the discretion of Virgin, and could not be changed.
Considering that new customers are being drawn in with a rate of 15.9%, with 0% on balance transfers and purchases as an introductory offer, I'm disgusted at how they treat customers who've been with them for a lot longer. I'm now transferring my balance over to another card with a 0% for 15 months offer, and will be closing down the Virgin account as soon as the transfer is complete.
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