The Cotswold Company Review

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0.4 stars
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suzan111's Review of The Cotswold Company

21st May 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Absolutely none...


Bad Points

Customer service, general incompetence, cannot even carry out simple tasks! Have my money 2 months after I canceled order..


General Comments

I do not recommend The Cotswold Company. At the end of January I ordered some furniture at checkout I was given a delivery date, waited in on this day nothing arrived as far as I am aware, called customer service and I was told delivery courier was now closed so call back again Monday, called Monday and I was informed he would look into it and get back to me with 24 hours, no call back it seemed, I called again after no response for 48 hours to be told that gentleman was on holiday. I was then informed that my item had not yet been dispatched from the supplier she had no idea when it would be and call back in a week. I called again in a week to be told they had quality control issues and they would call me when it was in (at no point was I informed when I could expect delivery despite the website showing that this item was now due in stock in July).

Beginning of April I'd now seen something similar and cheaper so asked to cancel the order, I was informed that delivery was now due August so I went ahead and canceled the order and had an apologetic e-mail and letter about the service I received.

That, I hoped was the end of myself dealing with that company
On the 8th May I received a phone call from the delivery guys asking to deliver the furniture, I informed them that I had canceled the order, and they said they would inform Cotsworld Head Office. I checked my Visa statement that night and nothing had been charged.

I've now had my visa statement and 5 days after that call I was charged £339, so know I'm in the throws of trying to get my money back,

I do not recommend The Cotswold Company.

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