Mediachase IBN 4.5 Help Desk Review

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4.5 stars
Average rating for this product is: 4.5 out of 5

From 0 ratings and 2 reviews

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truthbrother's Review of Mediachase IBN 4.5 Help Desk

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Set Up
    5 stars
  • Time Software Used
    Over 1 Year
  • Ease of Use
    4 stars
Bad Points

Complex interface with many, many features so you just need a bit of time figuring out what you need to use.


General Comments

100 % web-based, optional desktop client for alerts/secure messaging/file sharing, supports multiple email addresses with automatic notifications to all support staff, knowledge base with full-text search.
Server editions are good, but people looking for low initial investment, the On-Demand Service is a good option.

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