mediachase ibn 4.5 help desk review

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Average Ratings

Ease of Set Up	7.5/10
Ease of Use	6.5/10
Value for Money	9.5/10
Overall rating	9/10

100% Recommended2 out of 2 Reviews

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Review of Mediachase IBN 4.5 Help Desk

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• Review 2 of 2

By truthbrother on 21st May 2008

truthbrother's Ratings

Time Software Used	Over 1 Year
Ease of Set Up	10/10
Ease of Use	8/10
Value for money	10/10
Overall value	10/10
truthbrother's recommendation

Good Points

Bad Points

Complex interface with many, many features so you just need a bit of time figuring out what you need to use.

General Comments

100 % web-based, optional desktop client for alerts/secure messaging/file sharing, supports multiple email addresses with automatic notifications to all support staff, knowledge base with full-text search.
Server editions are good, but people looking for low initial investment, the On-Demand Service is a good option.

• Help Desk Definition
• Computer Help Desk
• What Is the Definition of Help Desk Support
• Role of Help Desk
• Help Desk Job Descriptions
• Help Desk Best Practices
• Help Desk Assistant
• What Are the Main Functions of a Help Desk
• Help Desk Example
• Help Desk Requirements

• Hewlett Packard Telephone Number
• HP Customer Service
• Hewlett Packard Technical Support
• Hewlett Packard UK
• Contact HP
• Contact Inland Revenue
• Hewlett Packard Online Help
• HP Printer Trouble
• What Is 1st Line Support
• Inland Revenue Hotline

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