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- lesleylambert's review
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| Customer Service | 6.5/10   |
|---|---|
| Value for Money | 6.8/10 |
| Overall rating | 6.7/10 |
By lesleylambert on 18th May 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 6/10 |
| Value for money | 4/10 |
| Overall value | 5/10 |
 lesleylambert's recommendation | |
Excellent gardens, very well kept. Large and spacious villa. Lovely area
Villa was a bit tatty in places, cracked sinks and bathrooms smelling of damp, some redecoration was needed in places, oven not working, pool was not heated and the tiles around the top of the pool needed cleaning. Resort facilities not up to much and some of the Portugese people we met weren't that friendly. Everything was really expensive.
This was a 'Best of James' villa in Quinta do Parais, Algarve, and I think we expected a little bit more for the extra money we paid. When we picked up our hire car we were told that we could either pay an extra 50 euros per day insurance or face a 1000 euro excess if we had an accident. The directions we had been given by James were wrong so we were looking out for signs that weren't there and got a bit lost. The villa really was nice but was let down by its bad points. Our manual said we would be visited by the maid once a week but they turned up everyday, which I probably shouldn't complain about but it was never at the same time and never at the same door (back/front) and they knocked very quietly so it wasn't terribly private which was why we chose a villa in the first place, the gardener was the same, appearing from amongst the bushes at the back coming from the garden of the villa next door. The pool area had an overhanging patio and the tiles could get quite slippery which in my opinion was dangerous and should have a rail around, especially as this was a family villa.
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