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- Going Digital's review
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Picture courtesy of Peter.
| Value for Money | 4.6/10  |
|---|---|
| Reviewer Rating | 5/10 |
| Overall Rating | 4.9/10  |
By Going Digital on 17th May 2008
| Product | Tracker |
|---|---|
| Repayment Method | Repayment |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Going Digital's recommendation | |
None any more.
Poor Customer service from RBS.
Not passing on base rates as promised.
Changing T&C's to their advantage.
We have had a Virgin One account for almost 10 years and it used to be fantastic. Once RBS took over it has gradually declined. Customer service levels have dropped and they have manipulated the terms and conditions to their favour with things like termination charges. Clearly they don't think they have a competitive product or they wouldn't have introduced fees for leaving. We purchased this mortgage product on the basis that it was tracking the base rate and their decision to not pass on the the latest rate change is the last nail in the coffin.
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