Thomas Cook Review

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Thomas Cook
★★☆☆☆
1.6
From 754 reviews
18.0% of users recommend this

becsw's review of Thomas Cook

“Truly dreadful customer service. Since Thomas Cook...”

☆☆☆☆☆

written by becsw on 16/05/2008

Bad Points
Lack of Customer Service

General Comments
Truly dreadful customer service. Since Thomas Cook took over My Travel they have completely made a mess of our booking - downgraded our room, sent out 3 incorrect invoices and still no tickets as the invoices state. We are still due to pay when we paid in full in March. Every time you phone them you get a different person and have to go through the whole story again and then they promise they will sort it out and then they don't and you go through the same process again and again and again - every day for 3 weeks now! I am demented with their behaviour and inefficiency and will NEVER book with Thomas Cook.

  • Value For Money

  • No

    Have you booked through this tour operator before?

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