HomeChoice Review

Watch this item
1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 24 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


BugBear56's Review of HomeChoice

15th May 2008

Overall Rating

1.5 stars
  • Value for money
    2.5 stars
  • Customer Service
    1.5 stars
  • Time Service Used
    Over 1 Year
  • Features
    2.5 stars
Good Points

Bad Customer Service but not as bad as Tiscali
Lots of Channels
Good connection
Technicians who know what hey are doing


Bad Points

Bad Customer Service
Tried to over charge me
Not answered customer email.


General Comments

I've been a Homechoice customer for over 2 years but will no longer be one in a month due to Tiscali's takeover of them(Read my Tiscali review). Homechoice's broadband service was good however if you had a billing problem or a problem with the tv you had to deal with one of the few people they employed to deal with customer service once you got through to them after a 20minute to an hour wait. After an hour I have been cut off.

During my time with Homechoice they have:
1. Told me they never answer customer emails.
2. Tried to overcharge me by direct debit and refused to send me a direct debit form until I threatened to report them to OFCOM.
3. Then tried to make me pay extra for paying by cheque as I refused to let them overcharge me until I threaten to report them to OFCOM again
4. I have also been yelled at by a customer service operator who I was put through to as he was in the wrong department.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

BugBear56's review has yet to be rated - Be the first!

How helpful did you find this review?