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- BugBear56's review
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| Customer Service | 1.7/10   |
|---|---|
| Features | 4.6/10 |
| Value for Money | 3.7/10 |
| Overall rating | 2.5/10 |
By BugBear56
on 15th May 2008
| Time Service Used | Over 1 Year |
|---|---|
| Customer Service | 3/10 |
| Features | 5/10 |
| Value for money | 5/10 |
| Overall value | 3/10 |
 BugBear56's recommendation | |
Bad Customer Service but not as bad as Tiscali
Lots of Channels
Good connection
Technicians who know what hey are doing
Bad Customer Service
Tried to over charge me
Not answered customer email.
I've been a Homechoice customer for over 2 years but will no longer be one in a month due to Tiscali's takeover of them(Read my Tiscali review). Homechoice's broadband service was good however if you had a billing problem or a problem with the tv you had to deal with one of the few people they employed to deal with customer service once you got through to them after a 20minute to an hour wait. After an hour I have been cut off.
During my time with Homechoice they have:
1. Told me they never answer customer emails.
2. Tried to overcharge me by direct debit and refused to send me a direct debit form until I threatened to report them to OFCOM.
3. Then tried to make me pay extra for paying by cheque as I refused to let them overcharge me until I threaten to report them to OFCOM again
4. I have also been yelled at by a customer service operator who I was put through to as he was in the wrong department.
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