Woolworths www.woolworths.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 6 ratings and 24 reviews

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pebbles1006's Review of Woolworths www.woolworths.co.uk

14th May 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Football Goal - £29.99
  • Customer Service
    0 stars
Good Points

Price attracted me to ordering the item through Woolworths Online.


Bad Points

Where shall I start!?


General Comments

I ordered an item on 15th April for my son's birthday on 25th April, I received an email on the 21st confirming it had been despatched and should be received by 23rd, great or so I thought. It still hadn't been received on 24th so I called the helpline to find out what was happening, I was told that it had been despatched to the courier on 21st and not to me, I asked why it didn't say this in the email and I was told that it was 'irrelevant where it had been despatched to'. Very unhelpful and was told to wait a full 7 working days before trying to trace the item. Emailed on the 7th working day to be told that the couriers had lost it! I asked for a refund and was told that as a replacement that I had never asked for had been sent out I had to return that in order to get a refund. Told them that I wasn't happy with that and was told to contact their customer relations team which I did and they were very apologetic and said that they would cancel the new item that had been sent out and action a refund immediately and was told that it would be in my account in 5 days. Guess what !? no refund! Emailed them again today to be told that they had refunded the last order. Again very apologetic but I still have to wait 5 days for it to show in my account! It is now a month since I ordered it and have had to buy another present for my son so am out of pocket.
I really thought that a long established company such as Woolworths would provide a better quality service and am shocked at the way that the customer service people spoke to me, almost like it was my fault!
I will never be buying from Woolworths online again! Be warned!

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