HSBC Mortgage Review

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HSBC Mortgage
0.7 stars
Average rating for this product is: 0.7 out of 5

From 3 ratings and 30 reviews

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15180king's Review of HSBC Mortgage

14th May 2008

Overall Rating

0 stars
  • Value for money
    3.5 stars
  • Repayment Method
    Interest only
  • Product
    Tracker
Good Points

The rate


Bad Points

The Staff
The lack of communication


General Comments

I applied for an interest only mortgage with HSBC Mortgages in March 08 to be told at the end of May that they could not provide them without an insurance policy that would repay the full amount at the end of the term. This is after speaking to numerous mortgage advisor's who said that there would not be a problem. The customer service is appalling, I spent so much time on the phone with people failing to ring me back when they promised to. I was told to go into a branch and when I did I was told that they could not understand why I had been told to go into a branch!!! There is a complete lack of communication between departments and some incompetent staff advising on mortgages. As a result I have lost a fair amount of money and a number of other deals due to the 7 week delay from HSBC.

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