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- dinahdoll's review
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| Quality of service | 5.5/10   |
|---|---|
| Layout of shop | 5.8/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 5.7/10 |
By dinahdoll
on 28th Jan 2004
| Goods purchased & cost | Not Set! Not Set! |
|---|---|
| Value for money | 1/10 |
| Overall value | 1/10 |
 dinahdoll's recommendation | |
not many
staff unhelpful
Having been a big Marks and Spencers fan for years, I have to say I think their standard of customer service has gone down. Recently I had reason to take an item back for a refund, whilst in the Aylesbury, Bucks store I was sent upstairs to customer services, they could not help me, I was told to go downstairs to the information desk, this assistant was quite sarcastic to me and I was promptly told to go back upstairs to the finance desk. When I got there I was so stressed by it all, my children were getting very upset and I was getting nowhere I decided to give up and go home!!!!!!!! Not an experience I wish to repeat!!!!!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 1 | 1 | 0 |
Total Respect: 0
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