thomas cook review

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Average Ratings

Customer Service	3.1/10
Value for Money	3.9/10
Reviewer Rating	3.3/10
Overall Rating	3.5/10

View Last 6 Months Only

29% Recommended28 out of 98 Reviews

29% Recommended12 out of 42 Reviews

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By trudyamartin on 13th May 2008

trudyamartin's Ratings

Have you booked through this tour operator before?	Yes
Customer Service	0/10
Value for money	0/10
Overall value	0/10
trudyamartin's recommendation

Good Points

none

Bad Points

thomas cook

General Comments

I booked a holiday for my family and friends a year ago and am due to fly in 4weeks time. I got a phones call from Thomas Cook saying that they no longer use the hotel and have offered us a replacement. I went in and saw the replacement was very tatty and worth less that what we had paid for. I mentioned another hotel I would like to stay at (I have a 16month old son so need to make sure hotel is suitable) and they said they couldn't offer us the hotel as its £70 extra. This is there fault after all and when I looked online at the new hotel I had requested was cheaper with every other company. I had looked at and was flying on same flights and same day. I told Thomas Cook this and they couldn't even say sorry. They are rude over priced and most of my friends have had problems with them. I cancelled my holiday in the end and thankfully managed to book it online!

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