Gatwick Airport Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

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karenwarren's Review of Gatwick Airport

13th May 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Transport links
    N/A
  • Eating facilities
    N/A
  • Overall cleanliness
    0 stars
  • Date of use (month/year)
    may 2008
  • Range of shops
    N/A
  • Customer service
    0 stars
Good Points

None for anyone who has had an accident on their holiday


Bad Points

Too many to mention see below


General Comments

It all started when the plane landed, all the passengers had departed and I was just waiting to be taken off with the assistance promised only to be told that the vehicle needed to get me off would be an hours wait !!!!
I was then told that they have sent a vehicle to drive me to the main building, so I had to get down the steps, I have travelled through Gatwick so many times and I have never not been linked direct to the building by a satellite, anyway, I got down the steps eventually, and was driven to the base of the main building and sat down by a lift, told someone would be along shortly with a wheelchair to take to arrivals.
I waited
And
Waited
Eventually getting very stressed out I decided to try and get to the arrivals myself and then seek help, the lift was not working so I had to use the stairs and walk, well as I couldn't walk I had to limp, skip and jump my way through immigration etc, I came across 2 airport workers who couldn't help me and said that there is no-one around to help at that time of night.
I arrived in the baggage hall to find not one single trolley at the entrance, all the trolleys were at the far end of the baggage hall, yet more limping, skipping etc. I could see my bag all on its own going round and round, but I needed the trolley as support, I eventually got a trolley, then had to go back to my bag and pull off the belt, how I did it I don't know, but I did.
I went straight to Hospital when I got back and to say I was in agony is not a surprise after all the walking I had to do at your airport, its now been 5 days since I got back and my TORN LIGAMENT is now just starting to become bearable, when I told the Doctor at the hospital what happened to me at your airport he was horrified, and even hinted it may have caused more damage to my knee. I have another appointment today, and I am hoping it will be good news and not what I am dreading, ie an operation.

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