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| Customer service | 1.3/10   |
|---|---|
| Value for Money | 2.5/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.9/10 |
By Guest. on 13th May 2008
| Customer service | 5/10 |
|---|---|
| Banked with company | 6 - 12 Months |
| Value for money | 6/10 |
| Overall value | 4/10 |
 Guest.'s recommendation | |
No charges
Security questionable
Months to open account
This review score could have been much higher if (a) they'd opened our account more quickly than 12 weeks. OK, so it was when they first started doing free banking, so there was a stampede... but even so, they did lose our details on THREE occsaions - something to do with an office move? P-l-e-a-s-e!
Then, one day I went to the cash machine only to discover I didn't have over £3k, I actually had - £300. I'd been charged for that too as I have no overdraft facility. How could it have happened? Well, someone in Asia had taken £1.20, £2.40, £1.34, then £800, £800, £800, £800 etc. until it went 'pop!'.
You'd have thought some kind of alarm bell would have sounded, especially as I'd had a couple of phonecalls the month before asking me if I'd just bought something for £60 and £45 on a previous occasion in the U.K.(!!!)
OK, so now we keep all our cash in the savings account and a dribble in the current, so that if we are a victim of fraud again ( it took 2 weeks to get our money back - tough trading times!) it won't be too disastrous.
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