HelpMaster Pro v8, www.prd-software.com Review

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4.8 stars
Average rating for this product is: 4.8 out of 5

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Guest's Review of HelpMaster Pro v8, www.prd-software.com

12th May 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Set Up
    2.5 stars
  • Time Software Used
    Over 1 Year
  • Ease of Use
    4 stars
Good Points

SQL Server 2005 database backend
Templates makes the whole system very powerful and easy to use
Job workflow is very good
Emailing is very good also


Bad Points

Too many buttons
Help file not quite up to date for me.


General Comments

Lots of helpdesk power here. The desktop version gives you a great view all the jobs in the system. It allows you to look at your jobs, as well as the jobs assigned to other people. The way that you add actions to jobs is quite good. You can set the job status and send email whenever you do anything. All of it is based on templates, so you can configure things once and then re-use them. Well recommend HelpMaster Pro v8 from prd-software.com.

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