Mamma Mia, Chepstow Review

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3.5 stars
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Nigel Williams's Review of Mamma Mia, Chepstow

10th May 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Average cost per head
    Not supplied
  • Atmosphere
    Family-oriented
  • Quality of food
    1 stars
  • Food Type
    Italian
  • How often do you eat here?
    Once a month
  • Quality of service
    1.5 stars
Good Points

I selected the 'Fillet Steak' menu option after having requested to see an example of the meat and being assured by the restaurant manager that it would be cooked to my liking. The restaurant manager took the time to show the uncooked fillet before it was served and assured me that that it woud be cooked according to my specification.




after being presented


Bad Points

Unfortunately, 'medium rare' in Chepstow's Mamma Mia results in a 'frazzed' offering that that is tough and inedible wrt to an extremely expensive 'Steak meal' menu option.


General Comments

I was with my family and the experience was such that I will not return to Mamma Mia.

The restaurant manager offered to replace my steak. However, his inabilty to deliver what he personally promised (= an edible, very expensive fillet steak cooked to a Medium Rare specification) spoilt the whole experience of the family event.

If I had accepted his offer for a replacement steak, it would have meant that I was eating my meal after my family had finished their own.

I paid for all meals consumed other than my steak meal.

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Members' Comments onNigel Williams's Review

  • Welsh Foodie Rank: Major on 11th Jul 2008

    Why go to an Italian restaurant and order steak? Italian restaurants are notoriously bad at cooking plain meat. I can't think of a single one that I'd choose. It's a bit like ordering an omelette at an Indian restaurant. Choose your restaurant according to your cultural taste and don't expect the earth.

  • Mac99 Rank: Lieutenant-Colonel on 15th Jul 2008

    I agree with the previous comment. Going through the rigmarole of asking the chef out to show you the uncooked steak tells me you are obviously a customer who knows what they want and takes extremes to get it. Then why order this dish at an Italian? I would be horrified if anyone I was dining with asked to see the chef and 'requested' him to present me with what he was going to cook.