Devitt Motorcycle Insurance Review

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Devitt Motorcycle Insurance
2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 14 reviews

Thumb down 43% of users recommend this product

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w5biker's Review of Devitt Motorcycle Insurance

10th May 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Customer service
    0 stars
  • Have you made a claim?
    No
Good Points

None


General Comments

I changed from Carole Nash to Devitts for one year. The switching process was a nightmare, they repeated failed to send out my paperwork leaving me unable to tax my bike. I sent my proof of no claims to them, which they claimed they never received then sent me lots of threatening letters that they were going to cancel my insurance. Finally when my renewal time came, their renewal quote was £150 more than Carole Nash so I called to cancel the policy. Months later they started sending me recorded delivery letters saying that I owed them money because my policy had automatically renewed. After many phone calls to their useless customer services department one of them told me in a rather threatening tone that they were going to 'listen to the tapes'... many phone calls later - nobody at their end can call you back but when you call them it is to a premium rate number - I got the response that the tape was defective. they then asked me to provide proof of my insurance with another provider which I duly provided to get them off my case. At which point I was then told that their underwriters has decided not to pursue this matter. I have never written a complaint about a company or service before however if you value your sanity - find another insurance company. I don't have very much free time and my ongoing issues with them have been an ordeal to sort out.

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